Shipping Policy

Last updated: 25 August 2026

Welcome to Zyro!

Thank you for shopping with us. We aim to make your delivery experience as simple and reliable as possible. Please review the information below regarding shipping, delivery times, tracking, and delays.

1. Processing Times

Orders are generally processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, sales, holidays, or product launches, processing may take a little longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

2. Shipping Within Australia

We currently offer shipping throughout Australia.

Estimated delivery times after your order has been dispatched are:

• Metro areas: 2–5 business days
• Regional areas: 3–8 business days
• Remote areas: 5–12 business days

Delivery times are estimates only and may vary depending on your location, courier service, weather, public holidays, or other circumstances outside our control.

3. Express Shipping

Express shipping may be available at checkout for selected locations.

Express delivery takes 1–3 business days after dispatch.

Selecting express shipping does not necessarily reduce the order processing time.

4. International Shipping

We may offer international shipping to selected countries.

International shipping rates and estimated delivery times will be calculated at checkout based on your destination and order.

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country's authorities.

We are not responsible for delays caused by customs or international postal services.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

If your tracking information has not updated for several days, please contact us and we will assist you where possible.

6. Incorrect Shipping Addresses

Please ensure that your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping charges may apply to resend the order.

If you notice an address error immediately after placing your order, please contact us as soon as possible. We will do our best to update the address before the order is dispatched, but we cannot guarantee that changes can be made.

7. Lost, Damaged, or Delayed Orders

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product.

If your order appears to be lost or significantly delayed, please contact us so that we can investigate with the shipping provider.

We will work with you and the relevant carrier to resolve delivery issues as quickly as reasonably possible.

8. Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, courier disruptions, customs delays, incorrect addresses, or other unforeseen events.

Estimated delivery dates are not guaranteed delivery dates.

9. Multiple Items

If your order contains multiple products, we may ship them together or separately depending on product availability, warehouse location, and shipping requirements.

If your items are shipped separately, you may receive more than one tracking number.

10. Click & Collect

If Click & Collect is available, eligible customers will be able to select this option during checkout.

You will receive an email when your order is ready for collection. Please do not visit the collection location until you have received confirmation that your order is ready.

11. Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: info@tryzyro.online

We are happy to help with any shipping-related questions.

12. Policy Changes

We reserve the right to update or change this Shipping Policy at any time. Any changes will be published on this page with the updated date shown above.

By placing an order with us, you acknowledge and agree to this Shipping Policy.